Terms of Service

1Who may use Boxline

• You must be at least 18 and able to enter into a binding contract.
• You may not use the Service if you are located in, or ordinarily resident in, a country or region subject to comprehensive sanctions, or if you are on a sanctions or restricted-party list.
• The Service is for business and professional use.

2The Service

Boxline provides isolated cloud sessions with a browser, a shell and storage, optional proxies, AI agent runs, and APIs for fetching and processing web pages.

The Service is in beta. Features, limits and prices may change, and we do not guarantee any level of availability unless we agree to one in writing.

3Accounts and API keys

• Give us accurate information and keep it up to date.
• Keep your password, API keys and signed session links secret. Anyone who has them can use your account.
• You are responsible for all activity under your account and keys, including activity by AI agents and your end users.
• Tell us immediately at security@boxline.dev if you suspect unauthorised use, and revoke the affected keys and links.

Accounts belong to organizations. Everyone starts with their own organization; its owners can add projects and invite team members, and decide each member's role and which projects they can reach. The organization's owners are responsible for what its members do in it, and the organization is the customer for its plan and payments.

4Acceptable use

You must follow our Acceptable Use Policy, which is part of these terms. In particular, you are responsible for making sure you are allowed to automate every site and system your sessions reach, and for everything your automation and AI agents do.

5Your content

"Your content" means what you and your sessions put into or produce with the Service: pages loaded, screenshots and recordings, logs, commands and their output, files, browser profiles, prompts and agent results.

• You keep all rights in your content. You give us permission to host, copy, process and transmit it only as needed to provide, secure and support the Service, and to comply with the law.
• You are responsible for having the rights and permissions needed for your content, including any personal data your sessions collect from sites.
• We do not sell your content, and we do not use it to train AI models.
• We use your sessions for agent trajectory datasets only while your project takes part in the Trajectories program (below), which you can turn off at any time.

6Trajectories program (optional)

Boxline builds datasets of agent trajectories (the steps an agent or person takes in a browser, shell and file system, and their outcome) and licenses them to developers of AI models.

• The program is on by default for new projects. The first time you use the console we show you what it means and ask you to keep it on or turn it off. You can change your choice at any time in the console's Settings.
• Only sessions started while the program is on, and after your project has been shown this notice, are eligible.
• When you turn it off, we stop collecting from your sessions and delete eligible data from them that has not yet been included in a delivered dataset.
• Before any session data is used, we remove or mask personal data and secrets (see the Privacy Policy), exclude sessions that use browser profiles, and review the result. Data we cannot clean with confidence is discarded.
• Recipients receive datasets only under written agreements that forbid re-identifying anyone, require them to keep the data secure, and limit its use to developing and evaluating AI models.
• While the program is on, you confirm that you may share the content of your sessions, including any third-party data in them, and that no confidentiality obligation or site terms prevent it. Turn the program off for projects that handle sensitive data such as health, financial or children's data.
• Taking part is unpaid. Projects are in the program unless they switch it off, which they can do at any time in Settings.

7Third-party services

Some features use other companies, such as proxy providers, AI model providers and CAPTCHA-solving providers, and your sessions visit third-party sites. Their terms also apply to that use. We are not responsible for third-party sites or services, or for how sites respond to your automation.

8Plans, credit and payments

• Plans, usage prices (per second of session time, per GB of proxy data, and for model use and other paid features) and each plan's included monthly credit are shown on our pricing page and in the console. While Boxline is in beta, paid plans may not be available yet, and the Service is free of charge until they are; we will tell you at least 30 days before any charge applies to you.
• Usage is paid from credit: first the credit your plan includes for the month, then credit you have bought (top-ups). Included credit resets at the start of each billing month and does not carry over. Bought credit can be used for 12 months from the day you buy it and then expires. Credit has no cash value, cannot be transferred to another organization, and is refunded only as our Refund Policy says.
• You can set a monthly spending limit for your organization and for each project. When a limit or your credit runs out, new sessions and runs are refused and running sessions are stopped. You can turn on automatic top-ups: when your credit falls below an amount you choose, the saved payment method is charged to top it up, within the monthly maximum you set.
• Paid plans renew automatically every month (or year, if you chose yearly billing) until you cancel. You can cancel at any time in the console; your plan then stays active until the end of the period you paid for, and your organization moves to the Free plan after that.
• Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
• Paddle collects the payment, charges the sales tax or VAT that applies where you are, and sends your receipts and invoices. Paddle's buyer terms also apply to your purchase. We never receive or store your full card details.
• We may change prices with at least 30 days' notice. Changes apply from your next billing period, and you may cancel before then.
• If a payment fails, we and Paddle will try again and tell you. If it still has not been paid after the grace period shown in the console, your organization moves to the Free plan; your data is not deleted because of a failed payment.
• Refunds work as our Refund Policy says (linked at the end of this page).

9Suspension and termination

• You may stop using the Service and close your account at any time.
• We may suspend or close your account, immediately and without notice, if you break these terms or the Acceptable Use Policy, if your use puts others at risk, if the law requires it, or if you do not pay.
• We may end the Service for everyone with at least 30 days' notice.
• When your account closes, running sessions are stopped and your stored content is deleted within 30 days, unless we must keep it by law or to investigate abuse.

10Security and privacy

We protect the Service and your content with the measures described on our security page. Our Privacy Policy explains how we handle personal data. A data processing agreement is available for business customers on request, from privacy@boxline.dev.

11Disclaimers

The Service is provided "as is" and "as available". To the extent the law allows, we disclaim all warranties, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not promise that the Service will be uninterrupted or error-free, or that any site will accept your sessions.

12Limitation of liability

To the extent the law allows, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the fees you paid us in the 12 months before the claim, or USD 100 if you have paid nothing. These limits do not apply to your obligations under "Indemnity" or to amounts you owe us.

13Indemnity

You will defend and compensate us, our affiliates and our providers against any claims, losses and costs (including reasonable legal fees) arising from your content, your use of the Service, the actions of your automation and AI agents, or your breach of these terms, the Acceptable Use Policy, the law or a third party's rights or terms.

14Changes to these terms

We may update these terms. For material changes we will give at least 30 days' notice by email or in the console. If you keep using the Service after a change takes effect, you accept the new terms.

15Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws rules. Disputes will be resolved exclusively in the state or federal courts located in Delaware, and both parties consent to their jurisdiction.

16General

These terms, the Acceptable Use Policy and the Privacy Policy are the whole agreement between us about the Service. You may not transfer your rights under them without our consent. If a provision is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it.

Contact: legal@boxline.dev.